Returns and Refunds

In order to be fully eligible for any credit, refund, repair or replacement under this Returns Policy, Products must be returned directly to Brands Megastore. Should you for any reason wish to cancel your purchase you will be liable for all shipping costs that may arise, caused by the shipping of the requested item back to the original seller. An additional cost of 10% handling fee will also be charged. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. Refunds are subject to Brands Megastore authorising the return. All return requests must be made under 48 hours from delivery. Only items that are unopened in their original packaging may be returned. Not all returns or cancellation requests will be granted.

Exchange Policy

Unsuitable items may be refunded or exchanged within 2 days of receiving your purchase. Any item wished to be returned should be in its original packaging with labels still attached, should not have been worn and returned in the new condition that you received it in.

If by any chance the garment size is incorrect we will exchange on the following conditions:

The replacement size is available for exchange.
The garment must not be worn or washed.
The item must be properly protected with its original packaging and still in the prefect condition for the purposes of resale i.e. not damaged or soiled together with all its documentation, instructions and accessories. A non-defective item will not be accepted if the item shows signs of extended use beyond the time required to try them on or test them.

The courier/posting costs will be carried by the customer and will have to be paid in advance.

Sale items

We do not accept any exchange or returns on any sale items. Please ensure sizes are correct before you place your order.

For further queries please contact info@brandsmegastore.co.za

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